Support

Viewer Support:407.705.2296
Before you can watch an Online Auction presented by RealtimeBid.com you must register and create an account with RealtimeBid.com. Click on the “registration” button to begin your Auction Webcast experience. You will need to provide the information required on the registration form and choose a user name and password that are familiar and secure to your satisfaction. In the initial registration process, RealtimeBid.com presents Terms and Conditions which requires your review and agreement in order to participate in Online Auctions.
HOW TO BECOME AN ONLINE BIDDER
There are a few simple steps to follow to register for Live Video Bidding Online at RealtimeBid.com. Although you may have been registered with RealtimeBid.com in the past, our new system requires that you re-register in order to utilize all the new features. One advantage to our new platform is that you choose your own user name and password which is unique and secure only to you.
The first step of the registration process, is setting up your personalized account with RealtimeBid.com. This will allow you access to the services available on our website, from inspections to online bidding to accessing to our auction results. Additionally, each Auction Company listed for online auctions at RealtimeBid.com, will have their own unique requirements which must be fulfilled before you can be approved to bid online at their auction. By registering with RealtimeBid.com, most of the information required by many auctioneers will already be completed to avoid repetition. However, all bidders must still comply with the auctioneer’s terms and conditions and other approval requirements such as bank letters for each auction in order to be approved to bid. We have instituted a feed back system where auctioneers can provide basic feedback ratings to us about the general payment speed and reliability of any given buyer. As time passes, many registrants will gain a permanent status as a reliable buyer and will be more easily approved to bid at future auctions. As the auctioneers become more familiar with the online bidders as customers, many internet buyers will achieve “permanent” status with the auctioneers who’s events they visit often.
As a convenience to an auctioneers valuable consignors and onsite bidders, any online bidder who provides a verifiable Auctioneer’s Buyer/Consignor Number to us will be automatically approved for bidding at that specific auction. If you know this information, please provide it at the time of registration in order to expedite the approval process.
As we all know, things change over time and auctioneers will often require updated information for the approval process. Please understand, the timing and extent of these changes is the individual auctioneer’s decision, not ours.
When registered with RealtimeBid.com, you choose your own user name and password and it will remain yours permanently until you decide to change it. You will have to login to our site with your user name and password each time you visit RealtimeBid.com.
For now, entering the site alerted us of your desire to view the auction catalog, pictures and videos only and/or attend the auction to bid online. We will begin the approval process to allow you to bid online, expect a call or email from our friendly support staff. In the future, you will be able to choose an auction that you would like to attend for online bidding, and that will initiate the approval process for that specific auction.
Let’s get started:
Completing the registration process with RealtimeBid.com.
Go to www.realtimeBid.com. When the webpage opens, scroll down to the bottom of the page to locate the auction you would like to attend and click on the “date link” for that auction. A new page opens. Scroll down until you see a register/preview auction catalog button (large green oval shape button). Click on that button and you will be directed to the log-in/registration page. If you are not already registered, you must click on the register button and complete the form with the required fields to be completed. If you do not complete a required field, it will prompt you with the missing field at the bottom of the form (it may require you to scroll down the page for that alert). When completed, you will have a congratulations message that you are registered with RealtimeBid.com. You can click the link below (click here to login) and thereafter, log in with normal procedure described above.
At this time, your status is “pending” for approval to bid online. We will send you an email outlining the necessary information required by the auctioneer for approval to bid online and described below. If you do not wish to be approved for online bidding, you will still be allowed to view the catalog, pictures, video clips in the catalog as long as you provide contact information.
Approval is gained by the following methods:
If an online bidder has not had 5 successful online auction purchases with the Auctioneer or RealtimeBid.com, you will be required to make a bid deposit or provide a Bank Letter of Guarantee faxed to (407) 956-4986.
A Sample Bank Letter may be:
“(Customer Name) Bidder # is a customer in good standing at our bank. We will guarantee the payment of checks on this account (account number) up to (specify amount) dollar for purchase at the Auctioneers sale on (date) at (location). We hereby agree that no stop payment will be issued in conjunction with this letter” (Print name and signature of the bank officer, on bank letterhead which includes the bank address and telephone number).
(Please write your user-name or the current auction’s RTB Bidder number on the fax form to help expedite your approval.)
To place a bid deposit in the form of Cash, Certified Check, Bank Wire, go to the auctioneer's website click on the buyer information link.
Please Note: Do not wait until the last minute for approvals. It could take time for the approval process to complete.
When your credit approval requirements are met, you will receive an e-mail stating you are your approved to bid with RealtimeBid.com, at the Auction. nbsp;
On the day of the auction Go to www.realtimeBid.com. Scroll to the bottom of the page, locate the auction you want to attend, click on the link (the Date), On the next page opened, click on the “GO TO AUCTION” button and log-in. Once the page opens to the catalog, scroll down the page and at the bottom left, click on “GO TO LIVE AUCTION NOW” and you are ready to bid.
We hope to see you there for:
Live Video Bidding Online at RealtimeBid.com !!!
Our spring auction calendar is quickly filling up, so please come back and check our calendar often.
Click here to view auction calendar.
Call or email for info! 407.705.2296
